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企业管理必备技能

执行日常行政职能，如起草信件, 安排预约, 整理和维护纸质和电子文件, 或者向呼叫者提供信息.

报告的职位名称样本

行政助理(行政助理), 行政文员, 行政秘书(行政秘书), 行政专员(行政专员), 行政支援助理(助理助理), 管理技术人员, 部门秘书, 办公室助理, 秘书, 助理

任务

  • 接听电话并为来电者提供信息, 把消息, 或者把电话转给合适的人.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • 创建、维护和向数据库输入信息.
  • Use computers for various applications, such as database management or word processing.
  • 操作办公设备, 例如传真机, 复印机, 或电话系统，并安排维修时，设备故障.
  • 建立和管理纸质或电子文件系统, 记录信息, 更新文件, 或者维护文件, 比如考勤记录, 对应, 或者其他材料.
  • 操作电子邮件系统并协调信息流, 内部或与其他组织合作.
  • 为客户、顾客或主管安排和确认约会.
  • 维护日程安排和活动日历.

工具 用于本职业

  • 笔记本电脑——笔记本电脑
  • 个人数字助理PDA或组织者-个人数字助理PDA
  • 影印机-影印设备
  • 扫描器。数据输入扫描器
  • 专用电话。多线路电话系统

在这个职业中使用的技术

  • Accounting software — IBM Maximo Asset Management; Intuit QuickBooks software
  • Database user interface and query software — Database software; FileMaker Pro software; Microsoft Access
  • Electronic mail software — Email software; Microsoft Outlook
  • Graphics or photo imaging software — Adobe Systems Adobe Photoshop software; Graphics software
  • Internet browser software — Mozilla Firefox *; Web browser software

知识

  • Clerical — 知识 of administrative and clerical procedures and systems such as word processing, 管理文件和记录, 速记及誊写, 设计形式, 以及其他办公程序和术语.
  • English Language — 知识 of the structure and content of the English language including the meaning and spelling of words, 构图规则, 和语法.
  • 计算机和电子-电路板知识, 处理器, 芯片, 电子设备, 以及计算机硬件和软件, 包括应用程序和编程.
  • Customer and Personal Service — 知识 of principles and processes for providing customer and personal services. 这包括客户需求评估, 满足服务质量标准, 以及顾客满意度的评价.
  • Administration and Management — 知识 of business and management principles involved in strategic planning, 资源分配, 人力资源建模, 领导技巧, 生产方法, 以及人员和资源的协调.

技能

  • 积极倾听——充分注意别人在说什么, 花时间去理解所提出的观点, 适当提问, 不要在不合适的时候打断别人.
  • 说话——与他人交谈以有效地传达信息.
  • Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.
  • 服务导向——积极寻找帮助他人的方法.
  • 时间管理——管理自己的时间和他人的时间.
  • 协调——根据他人的行动调整自己的行动.
  • 监控——监控/评估自己的表现, 其他个人, 或组织进行改进或采取纠正措施.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, 结论, 或者解决问题的方法.

能力

  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).
  • 说话清晰——说话清晰以便别人能听懂你的能力.
  • Speech Recognition — The ability to identify and understand the speech of another person.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g.(数字、字母、单词、图片、数学运算的模式).
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. 它不涉及解决问题，只是认识到存在问题.

工作活动

  • Interacting With 电脑s — Using computers and computer systems (including hardware and software) to program, 编写软件, 设置函数, 输入数据, 或者处理信息.
  • 与主管沟通, 同行, 或下属——向主管提供信息, 同事, 和下属通电话, 以书面形式, 电子邮件, 或者亲自去.
  • 获取信息-观察, 接收, 从所有相关渠道获取信息.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, 并长期维护它们.
  • 组织, 规划, 确定工作的优先级——制定具体的目标和计划来确定优先级, 组织, 完成你的工作.
  • 记录/记录信息-输入, 抄录, 记录, 存储, 或以书面或电子/磁性形式保存信息.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, 在客户面前代表组织, 公众, 政府, 以及其他外部资源. This information can be exchanged in person, in writing, or by telephone or 电子邮件.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, 规定, 或标准.
  • 识别对象, 行动, 和事件-通过分类识别信息, 估计, 识别异同, 以及发现环境或事件的变化.
  • 信息处理-汇编, 编码, 分类, 计算, 制表, 审计, 或验证信息或数据.

利益

  • Conventional — Conventional occupations frequently involve following set procedures and routines. 这些职业可能包括处理数据和细节，而不是处理想法. 通常情况下，有一个明确的权威路线可以遵循.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. 这些职业可能涉及领导和做很多决定. 有时他们需要冒险，经常处理业务.

工作 风格

  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
  • 正直——工作要求诚实和道德.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, 合作的态度.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • 自我控制——工作需要保持镇定, 控制自己的情绪, 控制愤怒, 避免攻击性行为, 即使在非常困难的情况下.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
  • 独立——工作需要发展自己做事的方式, 自我指导的在很少或没有监督的情况下自我指导的, 依靠自己把事情做好.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

工作价值观

  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with 同事 in a friendly non-competitive environment. 相应的需求是同事、道德价值观和社会服务.
  • 工作ing Conditions — Occupations that satisfy this work value offer job security and good working conditions. 相应的需求是, 补偿, 独立, 安全, 各种, 及工作条件.